Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will process your refund within 48hr to 72hr once the item has been received. Most banks take an addition 5 to 10 business days to complete our refund request. Your order and return authorization numbers (RA#) are the same.
Return Address:
Toscana Watch Products
218-07 Peck Ave.
Queens Villages, NY 11427
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We offer free exchanges for all equal value items. Larger chains or pendants may cost extra. Send us an email at toscanawatchproducts.com with details.